Monday, January 20, 2014

Fix Issues Associated With Outlook Crashing

Outlook is known for its various features and is considered as one of the best email clients in the world. It helps you to install add-ins in it to access email programs. However, like any other software programs, Outlook is not free from troubles. If your Outlook program has a connector added to it, you are likely to face more troubles.

Steps Involved 

Some of these Outlook problems include crashing or hanging abruptly. In this post, we will help you to fix these issues associated with Outlook.


The most important thing before you begin the troubleshooting steps is to find out whether the Outlook program has the latest updates installed in it. For this, you may select the option Office Updates, and download and install the latest updates for the program. It is also important to find out whether you have the latest updates for your operating system. In order to verify this, select Windows Update and confirm that you do not have any updates pending. If anything exists, download and install the same. Since your Outlook program has a connecter installed in it, it is advised that you check the version of the connector. Find out whether you have the latest version of the connector in your program. For this, select Help and then click About Kerio Outlook Connector.

Create new profile

If your email account has a corrupted profile, you may encounter this trouble. In order to fix this issue, you may create a new profile. Follow the steps given below to do this.

  • Select Start menu and open Control Panel. 
  • In the Control Panel window, select the option Mail. 
  • The above step will open the window for Mail Setup - Outlook. 
  • Click the button Show Profiles. 
  • You will find the existing profiles in the program. 
  • Select the button Add and follow the on-screen commands to create a new profile. 
  • Keep in mind that the Default Delivery Location should be set to Kerio Outlook Connector Store. 

If you still experience troubles with your Outlook program, verify the status of your Antivirus program. Antivirus programs scan your email clients for threats and this could cause the program to crash. You may disable the email scanning options in your antivirus program and find out whether the issue is fixed.

We hope that the above given steps have helped you fix the Outlook problems in your computer. For additional assistance, you may contact Microsoft chat support or our technical support team. 

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